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ok69 takes a straightforward approach to your personal data — we collect what we need to run your account, keep it protected, and do not share it beyond what this policy describes. Access to our platform depends on your local law and eligible regions.
When you open an account with ok69, we collect the information needed to verify your identity, process your transactions and keep your account working correctly. This includes your name, email address, contact number and payment details such as your Nagad wallet reference, Upay account or Bank Transfer information — used solely to complete deposits and withdrawals you initiate. We also collect device and session data, including your IP address and browser type, to maintain security and detect unusual activity on your account. We do not sell your personal data to third parties. We share information only with the payment processors needed to complete a transaction you have requested, or where we are required to do so under applicable law. Data collected through optional communications — such as support messages — is used only to resolve your query. You can contact our support team at any time to ask what data we hold about you. Retention periods depend on the nature of the data and legal obligations relevant to your region. Access to our platform and the application of this policy depend on your local law and eligible regions.
This policy covers all services operated directly under the ok69 brand at ok69. It does not extend to third-party sites that may be linked from our pages, and it does not override the terms of any payment processor or external service you use alongside your ok69 account. Understanding what falls inside and outside this policy helps you make informed decisions about your data.
This policy covers data collected when you register, log in or manage your ok69 account — including the email and contact details you supply during account setup and any changes you make through your profile settings.
Deposit and withdrawal records processed through Nagad, Upay or Bank Transfer fall within this policy's scope. We store transaction references to support queries and dispute resolution; payment processors hold their own records under their own terms.
Browsing data — pages visited, session duration, device type — is collected to improve how the site functions for you. This data is aggregated and not used to identify you individually beyond security monitoring.
Game content studios and external links operate under their own privacy terms. ok69 does not control or accept responsibility for data practices on third-party platforms you navigate to from our site.
You have practical choices about the data we hold. You can review the information stored on your account by logging in and opening the account details section — the fields shown there reflect what we hold for identity and communication purposes. If any detail is incorrect, you can update it directly or contact our support team to request a correction. Where a data request goes beyond standard account fields, our support team handles it through the same contact route used for account queries. We aim to respond to all data-related requests in a reasonable time; the exact timeframe depends on the complexity of the request and any legal obligations that apply in your region. If you believe data we hold is no longer necessary, you can raise a deletion request through support. We will confirm what we can and cannot remove based on legal retention requirements relevant to your account.
Log in to your ok69 account and open the account details page to see the contact, identity and session information we currently hold against your profile.
Update your name, email or contact number directly in account settings, or contact support if the field is locked and needs a verified change request.
Send your query through the support contact route on our site. Describe the specific record or data type you are asking about so our team can respond accurately.
Where legal retention rules allow, you can ask us to remove data that is no longer required. Our team will confirm what can be actioned and what must be retained under applicable obligations.
If you have a question about your data, want to request a correction or need to understand how a specific piece of information is used, reach us through the contact routes published on ok69. Use the route that matches your query type — account-level questions are handled fastest through the account support channel.
Open the chat widget on ok69 when you are logged in to ask about your account data or request a record review. Available through the site while the support team is online.
Send a written data request or correction query to the support email address shown on our contact page. Include your registered email address so we can locate your account record.
The help section on ok69 covers common account and data questions. Check there first — if your query is not answered, the contact options above will route it to the right team.
ok69 applies security measures at the account level to protect your stored information. Your session is managed through standard browser authentication; do not share your login credentials with anyone. We review our data handling practices when our services or applicable obligations change, and we update this policy accordingly.
We use cookies to keep your session active and to understand how the site is used in aggregate. You can manage cookie preferences through your browser settings; disabling some cookies may affect how account features function.
Your account data is stored with access controls that limit who within our team can view it. Any support agent accessing your record does so only to resolve a query you have raised.
We keep data for as long as your account is active and for the period required by legal obligations in your region. When retention is no longer required and no legal hold applies, data is deleted or anonymised.
When this policy changes, we update the version on ok69. Continued use of your account after a policy update indicates you have read the revised terms. Contact support if you have questions about any change.
These questions cover what Bangladesh-based account holders most commonly ask about how ok69 handles personal data. If your question is not listed here, the support routes on our site will connect you to our team.
We collect your name, email address, contact number and the payment details you use — such as your Nagad wallet reference or Bank Transfer information. We also log device and session data for security purposes. We collect only what is needed to run your account correctly.
We share data only with the payment processors needed to complete transactions you initiate — such as Nagad, Upay or Bank Transfer — and where required by law. We do not sell your personal data or share it for marketing purposes with outside parties.
Log in to your account and open the account details section to review the identity and contact information we hold. For a broader record request, contact our support team through live chat or email with your registered email address.
Yes. Fields like your contact number or email can often be updated directly in account settings. If a field is locked, contact support and request a verified correction. Our team will confirm what documentation, if any, is needed to make the change.
Retention depends on the nature of the data and legal obligations applicable to your region. Some transaction records must be kept for a defined period under applicable rules. When retention is no longer required and no legal hold applies, data is deleted or anonymised.
Yes. This policy covers all services at ok69, including access through a mobile browser. It does not cover third-party sites linked from our pages or the separate privacy practices of payment processors you use alongside your account.